📄Terms

Terms of Service

Last updated: November 27, 2026 · Effective immediately

These Terms of Service are the agreement between you and Site Shield Canada (“SiteShield,” “we,” “us”) when you use our website, run scans, request reports, or buy a paid plan. By using SiteShield, you accept these terms. If you don’t agree with them, please don’t use the service.

1. What SiteShield is

SiteShield is an automated website audit product. We scan public web pages you submit and produce a multi-pillar report covering security signals, accessibility checks, performance, SEO, AI visibility across multiple large language models, analytics readiness, and trust indicators. Reports are delivered through our website and may be referenced by you with your clients, students, stakeholders, or internal teams.

The product also includes an agency-licensed mode in which agencies can run scans on behalf of multiple client domains and white-label the resulting reports.

2. Accounts and access

Some features are available without an account — for example, requesting a single free preview scan. Other features, including agency mode and paid plan capacity, require an account.

When you create an account, you agree to provide accurate information and to keep it current. You are responsible for safeguarding your login credentials and for activity that takes place under your account. Tell us promptly if you suspect unauthorized access.

3. Authorized use of scans

Only scan domains you own or are authorized to scan. By submitting a URL to SiteShield, you represent that you own the domain or have explicit authorization from the domain owner to request a scan. If you’re an agency, this includes authorization from your client.

SiteShield scans only public, unauthenticated pages. We do not log in to scan member areas, password-protected pages, or other gated content. Our scan is non-invasive: we read what any visitor or any AI search engine would see.

You must not use SiteShield to scan domains you do not have authorization to scan, to conduct security testing or vulnerability research without the domain owner’s consent, to attempt to circumvent rate limits or our other technical safeguards, or to send abusive volumes of scan requests.

Paid plans are billed and processed through Stripe. By purchasing a paid plan you agree to the prices, billing terms, and any plan-specific descriptions displayed at the time of purchase. We do not process or store full card numbers; that is handled by Stripe.

Some paid plans are one-time fees (for example, an agency platform license). Others are recurring or scan-pack purchases. The applicable plan description at checkout governs the specifics.

Taxes are your responsibility unless explicitly stated to be included in the displayed price. We may apply applicable sales tax, GST, HST, or VAT depending on where you’re located.

5. Refunds and cancellation

We’re a small business and we want you to be satisfied with what you bought. If something isn’t working as advertised, or if you bought the wrong plan, contact us within 14 days of purchase and we’ll work out a fair resolution — typically a credit, a swap, or a refund depending on the situation.

For one-time agency licenses, refund requests after 14 days of activation are reviewed case by case. For scan packs, any unused scans may be refunded in full.

6. Acceptable use

You may not use SiteShield to:

We may suspend or terminate access to the service if we reasonably believe you are violating these terms.

7. Intellectual property

Your content. You retain ownership of the data and content you submit to SiteShield — the URLs, the domains you scan, and any custom branding you upload. The scan reports we generate for you are yours to use, share with clients or stakeholders, and reproduce within your business.

Our platform. The SiteShield scan engine, report templates, scoring methodology, AI Visibility prompt design, visual design, and underlying software are owned by Site Shield Canada and are protected by copyright, trademark, and other intellectual-property law. Nothing in these Terms grants you a license to copy, modify, redistribute, or build a competing product based on our platform.

You may not remove or alter SiteShield’s branding from the reports unless you are operating under an agency plan that includes white-label rights.

8. Service is provided “as is”

SiteShield reports are automated, signal-based assessments. They surface a useful, opinionated view of a website’s health across multiple dimensions. They are not a substitute for a certified accessibility audit (such as a WCAG conformance audit performed by a qualified auditor), a formal security penetration test, an SEO retainer engagement, or legal compliance review.

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that any specific result will be achieved.

9. Limitation of liability

To the maximum extent permitted by law, Site Shield Canada will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising out of or related to your use of the service — even if we’ve been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or related to the service is limited to the greater of (a) the amount you paid us for the service in the twelve months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).

10. Indemnification

You agree to indemnify, defend, and hold harmless Site Shield Canada from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the service, your violation of these Terms, your violation of any third-party right, or your submission of content or scan requests that you did not have authorization to submit.

11. Termination

You may stop using SiteShield at any time. If you have a paid plan, the cancellation terms in section 5 apply.

We may suspend or terminate your access if you violate these Terms, if your use creates a risk of harm to us or others, or if we’re required to do so by law. We may also discontinue features, plans, or the entire service with reasonable notice. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — will survive.

12. Changes to these terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date at the top. For material changes — changes that meaningfully affect your rights or obligations — we’ll provide additional notice, either by email or through a prominent notice in the product. Continued use of SiteShield after the effective date of updated Terms constitutes acceptance of the changes.

13. How to reach us

Questions about these Terms, or anything else?

Site Shield Canada is the contracting entity.